Work Group Summaries and Progress Updates
Read summaries on all the work groups and stay up to date on all the great progress underway by the work groups. Interested in joining a Work Group? Sign up here. All members are welcome.
Education & Awareness Work Group
Work Group Chair: Kathy Feringa
Work Group Vice Chair: Steve Wasserman
October Update: The Group is prioritizing a new marketing campaign featuring faster payments use case videos, with plans to develop engaging social media content to increase awareness of real-world payment applications. The Group is also making significant progress on expanding the FPC Glossary with digital asset-related terms in collaboration with the Digital Assets Work Group. Additional efforts include reviewing and enhancing the Service and Solution Provider Catalogues and establishing ongoing maintenance plans to keep the FPC's educational resources current and accessible.
Fraud and Scam Mitigation for Faster Payments Work Group
Work Group Chair: Lee Kyriacou
Work Group Vice Chair: Shelley Rojano
October Update: The Group's Fraud & Scams: Instant Payment Adoption Insights infographic has progressed through the Operations Committee review process and is being prepared for Board review and approval. Work is also underway on a new deliverable focused on strengthening industry awareness, detection, and information-sharing practices related to money mule activity. In addition, the Group is collaborating with the FPC Network Committee on a resource examining how different payment networks address fraud, while continuing its participation in the ASC X9 Payment Fraud Forum's efforts to improve fraud reporting consistency.
Cross-Border Payments Work Group
Work Group Chair: Jonathan Holland
Work Group Vice Chair: Divya Raghupatruni
October Update: The Group's AI and Cross-Border Efficiencies Subgroup continues to engage with companies to explore how AI is being used to improve cross-border payment processes, including data enrichment, agentic commerce, liquidity management, and ERP systems. The Group is also evaluating potential topics for its 2027 work plan, including payment interoperability, foreign exchange challenges, evolving settlement models, and opportunities to improve cross-border payment efficiency.
Instant Recurring Payments Work Group
Work Group Chair: Josh Karoly
Work Group Vice Chair: Andrew Gomez
October Update: The Group's user flow deliverable is progressing through the FPC approval process, with Board review anticipated in December. The resource is designed to help merchants and business end users better understand instant recurring payment experiences and implementation considerations. The Group is also exploring supporting educational materials, including a video and short blogs, along with opportunities to share the resource at industry conferences and webinars.
Digital Assets in the Financial Industry Work Group
Work Group Chair: Bo Berg
Work Group Vice Chair: Larry Pruss
October Update: The Group Group recently published two new resources, the Economics of Stablecoins for Cross-Border Transactions infographic and The AML Bar for Stablecoin Issuers Was Set Long Before the GENIUS Act blog. Additional blogs examining regulatory developments and their implications for digital assets are progressing through review. The Group is also moving forward with its new AI for Digital Assets Subgroup and collaborating with the Education & Awareness Work Group to develop definitions for more than 100 digital asset-related terms for the FPC Glossary.
Operational Considerations for Instant & Immediate Payments Work Group
Work Group Chair: Miriam Sheril
Work Group Vice Chair: Dustin Martin
October Update: The Group recently published its Operational Considerations for Non-Value Messages guide, providing guidance on how financial institutions can effectively use non-value messages to improve operational efficiency, streamline exception handling, and enhance the customer experience. The Group is also advancing its next resource comparing operational differences between the FedNow® Service and RTP® Network, with members finalizing content and preparing the deliverable for Work Group approval.
Download the CharterInstant Payments Data Optimization Work Group
Work Group Chair: Satya Vandrangi
Work Group Vice Chair: Aaron Shaner
October Update: The Group is advancing deliverables through its two subgroups, with the Network Data Subgroup developing an infographic illustrating the transaction rejection process and common reject codes. The Use Cases & Blockers to Adoption Subgroup continues examining operational challenges, including exception handling and return requests, while contributing to an upcoming roundtable discussion at the FPC Fall Member Meeting. Together, these efforts aim to improve payment data quality, reduce transaction failures, and address barriers to broader instant payments adoption.
Download the Charter
Exception Resolution for Account-Based Payments Work Group
Work Group Chair: Kimberly Stachak
Work Group Vice Chair: Azam Khalfe
October Update: The Group is making progress on its foundational exception resolution deliverable, which will outline the client journey across pre-transaction, during-transaction, and post-transaction stages. Members are developing detailed summaries and one-page infographics for each stage, highlighting key exception scenarios, process gaps, and opportunities for improvement. The Group is also working to identify common themes and recommendations that will help establish more consistent exception resolution practices across the payment lifecycle.
Download the Charter
Faster Payments User Experience Work Group
Work Group Chair: Caroline Cypriano
Work Group Vice Chair: Moa Agrell
October Update: The Group continues advancing its blog series exploring the end-user experience across the faster payments journey and providing practical guidance for industry stakeholders. Topics include cross-border payment transparency, effective fraud-risk communications, trusted mobile payment experiences, and the role of standards in creating secure and consistent payment interactions. Several blogs are progressing through the FPC approval process, while others are undergoing final Work Group review. Members are also evaluating an interactive educational resource to illustrate faster payments use cases from both customer and financial institution perspectives.
Work Groups Are Where It's At!
Are you interested in having a voice on issues that currently stand in the way of achieving faster payments ubiquity in the United States? The FPC is currently recruiting members for 9 work groups:
Instant Recurring Payments
Promotes consumer-friendly instant recurring payment solutions for all instant payment users.
Sponsored by:
Education & Awareness
Develops an educational and awareness program to foster better understanding of faster payments and confidence among providers and users, ultimately driving adoption and transaction volumes, toward the industry goal of ubiquity.
Sponsored by:
Faster Payments User Experience
Aims to mitigate inconsistent user experiences by encouraging stakeholders to collaborate more effectively to ensure the evolving faster payments landscape remains accessible, efficient, ubiquitous, and scalable for all end users.
Sponsored by:
Cross-Border Payments
Gathers information/input on various models and use cases where there is a need or desire by consumers and businesses for real-time payments across borders.
Sponsored by:
Fraud and Scam Mitigation for Faster Payments
Focuses on collectively addressing fraud and scam issues involving faster payments, which can affect fundamental trust in faster payment systems and require heightened or different operational controls, risk management, and end-user education.
Operational Considerations for Instant & Immediate Payments
Provides financial institutions with guideposts to effectively manage operational change that instant and immediate payments have on bank operations.
Digital Assets in the Financial Industry
Maps out how digital assets relate to the financial industry, focusing specifically on payments made with digital funds – central bank digital currency (CBDC), regulated liabilities and stablecoin.
Instant Payments Data Optimization
Facilitates a collaborative effort among financial institutions, service providers, and payments associations to establish and promote best practices for data accuracy in instant payments, ensuring a smooth and secure transition from traditional to instant payments.
Exception Resolution for Account-Based Payments
Develops recommendations and best practices for exception resolution, which includes disputes, scams, fraud, and questions [or customer inquiries], specific to account-based payments, including ACH and instant payments.